F R E Q U E N T L Y  A S K E D  Q U E S T I O N S

We answered some FAQs below. If you still have a question, please email sj@spencedesigns.com.

RETURNS & EXCHANGES

1. Can I return my order?

If you are not satisfied with your order, pieces can be returned for store credit within 7 days of the delivery date. Returns must be postmarked within that 7 day period. Make sure that the items returned are in the same condition in which you received them and in the original packaging. Spence Designs is not responsible for shipping costs or lost returns.

 

Custom orders and sales pieces are final sale and cannot be returned. Any items bought on promotion or on sale cannot be returned or exchanged.

 

To initiate a return or exchange, please contact sj@sjspencedesigns.com

2. Can I exchange my order?

Exchanges may be made up to 7 days after the original delivery date. Exchanges are subject to shipping costs. Any items bought on promotion or on sale are not eligible for returns or exchanges. 

SHIPPING

1. How long until my order ships?

Please allow between 24-48 hours for your purchase to ship. 

2. Do you ship internationally?

Yes! Just email sj@spencedesigns.com for more details. 

3. How can I track my order?

After your order has shipped, you will receive a confirmation email with a tracking number and link.

PAYMENT

1. How do I pay?

All payments are made securely through Paypal. If you are local in Atlanta, GA, you can email sj@spencedesigns.com to Venmo and pick up. 

REPAIR & PRODUCT CARE

1. Can my item be repaired?

Because each piece is hand crafted, they can break if not cared for properly. The fee is $8 to fix broken earrings, and shipping costs apply both ways. 

2. What if my item arrives damaged?

Although rare, mistake do happen, and earrings may break during the shipping process. If your pieces arrive damaged or break within 7 days of the delivery date, we will replace them. If damage during the 7 day period is due to mishandling or poor care, there is an $8 fee to fix them. 

3. How can I care for my earrings?

Each Spence Designs piece is handmade, and therefore, we encourage you to take gentle care. Do not keep in a bag with several other earrings. Because we use gentle materials, it is also best to not wear with lotions or sunscreens.